Travel Associate. Customer Service.

Recruitify_HR; Pasig; On-site; PHP 1,792,114 - 2,389,486; Full time

Job summary

A leading travel agency in Pasig, Philippines, is seeking a Travel Coordinator to assist clients with travel arrangements, ensuring exceptional customer service and satisfaction. The ideal candidate should have 5–8 years of experience and proficiency in travel booking software. Responsibilities include planning bookings, maintaining destination knowledge, and managing documentation for visa applications. This role requires a detail-oriented individual with excellent organizational skills, ready to thrive in a fast-paced environment.

Qualifications

• 5–8 years of experience in travel coordination or a similar field.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Responsibilities

• Assist clients in planning and booking travel arrangements including flights, accommodations, and activities.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain knowledge of various travel destinations and pricing to offer informed recommendations.
• Handle necessary documentation and processes for visa applications and travel insurance.
• Ensure customer satisfaction by managing bookings and following up post-travel.

Skills

Strong communication and interpersonal skills

Proficiency in travel booking software

Detail-oriented

Excellent organizational skills

Education

High School diploma or equivalent

Job description

Description

• Assist clients in planning and booking travel arrangements including flights, accommodations, and activities.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintain knowledge of various travel destinations and pricing to offer informed recommendations.
• Handle necessary documentation and processes for visa applications and travel insurance.
• Ensure customer satisfaction by managing bookings and following up post-travel.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 5–8 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in travel booking software.
• Qualities and Traits: Detail‑oriented with excellent organizational skills.
• Responsibilities and Duties: Ability to work in a fast‑paced environment and manage multiple tasks effectively.