Customer Service Representative - Travel Associate.

Recruitify_HR; Tarlac City; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced Travel Customer Service Specialist to assist clients with inquiries and bookings across multiple channels. You will deliver attentive service and resolve issues to ensure a smooth travel experience.

The role requires 5–8 years in customer service, preferably in travel, strong communication and interpersonal skills, and the ability to work in a fast-paced environment, including evenings or weekends as needed.

Qualifications

• High School diploma or equivalent; further education in tourism or hospitality is a plus.
• 5-8 years of customer service experience, preferably in the travel industry.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and adaptability to changing environments.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Assist customers with travel inquiries and bookings through various channels.
• Provide exceptional customer service by addressing concerns and resolving issues effectively.
• Maintain extensive knowledge of travel products, services, and destinations.
• Collaborate with team members to ensure a seamless travel experience for clients.
• Process transactions accurately, ensuring compliance with company policies and procedures.

Skills

Communication skills

Interpersonal skills

Problem-solving

Adaptability

Education

High School diploma

Tourism or hospitality education a plus

Job description

Description

• Assist customers with travel inquiries and bookings through various channels.
• Provide exceptional customer service by addressing concerns and resolving issues effectively.
• Maintain extensive knowledge of travel products, services, and destinations.
• Collaborate with team members to ensure a seamless travel experience for clients.
• Process transactions accurately, ensuring compliance with company policies and procedures.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education in tourism or hospitality is a plus.
• Experience Level: 5-8 years of customer service experience, preferably in the travel industry.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Problem-solving mindset and adaptability to changing environments.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: May involve working evenings, weekends, and holidays based on client demands.