Travel Associate. Customer Service.

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading travel agency in Metro Manila seeks a Customer Service Representative to assist customers with travel arrangements including flights and hotels. Ideal candidates will have 3-5 years experience in the travel industry, a Diploma in Travel and Tourism, and strong communication skills. This role requires attention to detail and the ability to work in a fast-paced environment. Flexible scheduling is required, including evenings and weekends.

Qualifications

• 3-5 years of experience in a customer service role within the travel industry.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist customers in planning and booking travel arrangements.
• Provide exceptional customer service by resolving inquiries.
• Stay updated on industry trends and regulations.

Skills

Strong communication

Interpersonal skills

Problem-solving abilities

Education

Diploma in Travel and Tourism

Job description

Description

• Assist customers in planning and booking travel arrangements, including flights, hotels, and excursions.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Develop and maintain knowledge of travel destinations, packages, and promotions.
• Coordinate with travel vendors to ensure availability and secure best pricing for clients.
• Stay updated on industry trends and changes to regulations that may affect travel itineraries.

Requirements

• Educational Qualifications: Diploma in Travel and Tourism or a related field.
• Experience Level: 3-5 years of experience in a customer service role within the travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Working Conditions: Flexible schedule, including evenings and weekends as required.