Customer Service - Travel Associate

Recruitify_HR; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking an experienced Travel Customer Service Agent to assist clients with inquiries and bookings, offering destination recommendations and itinerary planning. You will resolve issues, stay current on travel regulations, and communicate clearly via phone, email, and in-person.

Ideal candidates have 5–8 years in travel-related roles, strong communication, and proficiency with travel booking systems.

Qualifications

• Must have a High School Diploma or equivalent.
• 5–8 years in customer service or travel-related roles.
• Strong communication and interpersonal skills are essential.
• Proficiency in travel booking systems or software is required.

Responsibilities

• Assist customers with travel inquiries and bookings.
• Provide knowledgeable recommendations for destinations and itineraries.
• Resolve issues related to travel arrangements and accommodations.
• Maintain up-to-date knowledge of travel regulations and policies.
• Communicate effectively with clients via phone, email, and in-person.

Skills

Strong communication

Interpersonal skills

Travel booking systems

Education

High School Diploma or equivalent

Tools

Travel booking software

Job description

Job Description:

Description

• Assist customers with travel inquiries and bookings.
• Provide knowledgeable recommendations for travel destinations and itineraries.
• Resolve customer issues related to travel arrangements and accommodations.
• Maintain up-to-date knowledge of travel regulations and policies.
• Communicate effectively with clients via phone, email, and in-person.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 5–8 years in customer service or travel-related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in travel booking systems.
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.