Travel Associate. Customer Service.

Recruitify_HR; Cebu City; Hybrid; PHP 240,000 - 320,000; Full time

Job summary

Recruitify_HR in Cebu is seeking a customer service specialist to assist travelers with inquiries, bookings, and itinerary planning, ensuring a smooth travel experience through responsive support and up-to-date industry knowledge.

The role requires strong communication, multitasking, and a detail-oriented approach. Office-based with potential remote work flexibility, offering growth opportunities within a travel-focused team in Cebu.

Qualifications

• Bachelor's degree in a relevant field.
• Experience in customer service or travel-related roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented, customer-focused, and adaptable.
• Working conditions include office environment with potential for remote work flexibility.

Responsibilities

• Assist customers with travel inquiries, bookings, and itinerary planning.
• Provide exceptional customer service and address travel-related concerns.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Coordinate travel arrangements, including flights, accommodations, and transportation.
• Handle customer complaints professionally and seek resolution.

Skills

Communication

Interpersonal skills

Multitasking

Education

Bachelor's degree in a relevant field

Job description

Description

• Assist customers with travel inquiries, bookings, and itinerary planning.
• Provide exceptional customer service and address any travel-related concerns.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Coordinate travel arrangements, including flights, accommodations, and transportation.
• Handle customer complaints professionally and seek resolution.

Description

• Assist customers with travel inquiries, bookings, and itinerary planning.
• Provide exceptional customer service and address any travel-related concerns.
• Maintain up-to-date knowledge of travel regulations and industry trends.
• Coordinate travel arrangements, including flights, accommodations, and transportation.
• Handle customer complaints professionally and seek resolution.

Requirements

• Educational Qualifications: Bachelor\'s degree in a relevant field.
• Experience Level: 35 years in customer service or travel-related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Detail-oriented, customer-focused, and adaptable.
• Working Conditions: Office environment with potential for remote work flexibility.