Senior Customer Service Team Lead – Back Office & Accounts

J-K Network Services; Taguig; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

13th Month Pay

Vacation Leave Credits

Sick Leave Credits

Job summary

A leading IT service provider in Taguig is looking for an experienced Team Leader for Customer Service. The ideal candidate must hold a Bachelor's Degree, have at least 7 years in Customer Service, and 3 years as a Team Leader. Responsibilities include managing customer inquiries, providing training to employees, and maintaining records. The position involves a shifting schedule and requires immediate availability.

Qualifications

• At least 7 years of work experience as Customer Service.
• At least 3 years of work experience as Team Leader.
• Experience working in Financial or banking account.
• Willing to work at a shifting schedule.
• Amenable to work as soon as possible.

Responsibilities

• Responsible for responding to customer inquiries via phone call, email, or message.
• Provide ongoing training and knowledge to employees.
• Maintain accurate records for customer interactions and transactions.
• Provide leadership in Teams.

Skills

Customer Service

Team Leadership

Communication

Problem-solving

Education

Bachelor’s Degree

Job description

A leading IT service provider in Taguig is looking for an experienced Team Leader for Customer Service. The ideal candidate must hold a Bachelor's Degree, have at least 7 years in Customer Service, and 3 years as a Team Leader. Responsibilities include managing customer inquiries, providing training to employees, and maintaining records. The position involves a shifting schedule and requires immediate availability.