Customer Service Team Leader

Blue Aurora Solutions, Inc.; Makati; On-site; PHP 300,000 - 480,000; Full time

Job summary

Blue Aurora Solutions, Inc. is seeking a seasoned Customer Service Supervisor in Makati to lead a dynamic support team. The role focuses on resolving inquiries, coaching staff, and ensuring service quality.

The ideal candidate has a Bachelor’s degree, at least 3 years in customer service, and strong communication, leadership, and problem-solving skills. Join us to drive excellent customer experiences and operational efficiency.

Qualifications

• Bachelor’s/ College Degree in any field.
• At least 3 year(s) of working experience in the related field is required for this position.
• Required skill(s): strong communication skills, leadership, decision making, analytical, time management, strong interpersonal skills
• Preferably supervisor/5 Yrs. & Up Experienced Employee specialized in Customer Service or equivalent

Responsibilities

• Resolve customer inquiries and complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchange
• Resolve product or service problem by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
• Support the company’s operations
• Other tasks that may be required which would necessary in the fulfillment of the above duties.

Skills

Strong communication skills

Leadership

Decision making

Analytical

Time management

Interpersonal skills

Education

Bachelor’s/ College Degree

Job description

Qualifications:

• Candidate must possess at least Bachelor’s/ College Degree in any field.

• At least 3 year(s) of working experience in the related field is required for this position.

• Required skill(s): strong communication skills, leadership, decision making, analytical, time management, strong interpersonal skills

• Preferably supervisor/5 Yrs. & Up Experienced Employee specialized in Customer Service or equivalent

Duties and responsibilities:

• Resolve customer inquiries and complaints via phone, email, mail or social media

• Greet customers warmly and ascertain problem or reason for calling

• Assist with placement of orders, refunds, or exchange

• Resolve product or service problem by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.

• Support the company’s operations

• Other tasks that may be required which would necessary in the fulfillment of the above duties.