Customer Service Team Leader

STARLIGHT Business Consulting Services, Inc.; Baguio; On-site; PHP 300,000 - 480,000; Full time

Job summary

STARLIGHT Business Consulting Services, Inc. is seeking a dedicated Customer Service Team Leader in the Philippines to guide a small team and oversee day-to-day customer service operations. The role focuses on maintaining high satisfaction levels while motivating the team to meet targets.

You will lead handling inquiries, train staff, and collaborate with management to implement service improvements. A background in BPO or call center support and strong English communication are essential for

Qualifications

• Experience leading a customer service or call center team.
• Strong English communication skills.
• Experience in BPO, e-commerce, hardware or software support is a plus.
• Able to motivate and develop a high-performing team.

Responsibilities

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.

Skills

Team leadership

Customer service

BPO experience

Strong English

Training delivery

Conflict resolution

Problem solving

Job description

We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.
• Experience in BPO or call center customer service.
• Good English communication skills.
• E-commerce, hardware, or software support experience is a plus."
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.