Customer Service Supervisor

Gratitude Philippines; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A customer service company in Pasig seeks a dedicated professional to oversee daily operations of the customer service team. The role demands developing and implementing service policies, training staff for enhanced performance, and resolving escalated complaints. The ideal candidate should possess a Bachelor's degree, 2–5 years of experience in customer service, and excellent leadership and interpersonal skills. This is a pivotal position to ensure superior customer satisfaction.

Qualifications

• 2–5 years of experience in customer service roles.
• Ability to handle multiple tasks and work under pressure.
• Effective leadership skills.

Responsibilities

• Oversee daily operations of the customer service team.
• Develop and implement customer service policies.
• Train and mentor staff for performance improvement.
• Address escalated customer complaints.
• Monitor team performance metrics and report results.

Skills

Proficiency in English

Strong problem-solving abilities

Excellent interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–5 years of experience in customer service roles.
• Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
• Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
• Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.