Customer Service Supervisor

Recruitify_HR; Pasig; On-site; PHP 391,000 - 670,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. You will help develop policies, train staff, and resolve escalated issues while monitoring performance metrics for reporting to management.

The ideal candidate holds a Bachelor's degree with 2–5 years of customer service experience and demonstrates strong English, problem-solving, and interpersonal skills.

Qualifications

• Bachelor’s degree in a relevant field.
• 2–5 years of experience in customer service roles.
• Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
• A team player with effective leadership skills and a customer-focused mindset.
• Proven ability to handle multiple tasks and work under pressure.

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

Skills

English proficiency

Problem solving

Interpersonal skills

Education

Bachelor's degree

Job description

Description

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

• Oversee daily operations of the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures.
• Train and mentor staff to improve performance and customer satisfaction.
• Address and resolve escalated customer complaints and issues.
• Monitor team performance metrics and report on results to management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2–5 years of experience in customer service roles.
• Skills and Competencies: Proficiency in English language, strong problem-solving abilities, and excellent interpersonal skills.
• Qualities and Traits: A team player with effective leadership skills and a customer-focused mindset.
• Responsibilities and Duties: Proven ability to handle multiple tasks and work under pressure.