Customer Service Supervisor

panasonic bajada branch; Davao del Sur; On-site; PHP 167,400 - 279,000; Full time

Job summary

A local service center in Davao del Sur is looking for a customer service representative to handle inquiries, resolve complaints, and provide information about products and services. The ideal candidate should have excellent communication skills, be empathetic, and have experience in customer service. High school diploma required, with additional training being a plus.

Qualifications

• Previous experience in customer service or a related field is preferred.
• Additional training or certifications in customer service is a plus.

Responsibilities

• Handles inquiries and resolves complaints to ensure customer satisfaction.
• Processes orders or returns and addresses customer needs.

Skills

Excellent communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Patience and empathy when dealing with customers

Proficiency in using customer service software and tools

Education

High school diploma or equivalent

Job description

Job Description

• A customer service representative handles inquiries, resolves complaints, and provides information about products and services to ensure customer satisfaction. Responsibilities include answering calls or emails, processing orders or returns, and maintaining a friendly and professional demeanor while addressing customer needs.

Education: High school diploma or equivalent; additional training or certifications in customer service is a plus.

Experience: Previous experience in customer service or a related field is preferred.

Skills:

• Excellent communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using customer service software and tools.