Customer Service Supervisor

Recruitify_HR; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR in Cebu City is seeking a customer-focused professional to join our team. You will address inquiries, resolve issues, and provide solutions across phone, email, and chat to ensure a superior client experience.

The ideal candidate communicates clearly, demonstrates problem-solving skills, and has customer service experience. You will collaborate with colleagues to deliver consistent, high-quality support for our clients. Training will be provided to ensure you succeed.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer service experience preferred
• Proficiency in relevant software and systems

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and concerns effectively
• Provide product/service information and support
• Collaborate with team members to ensure excellent customer experience

Skills

Excellent communication

Problem-solving

Customer service experience

Software proficiency

Job description

We seek a highly skilled and customer-focused individual to join our dynamic team. The successful candidate will provide exceptional service to our clients, addressing inquiries, resolving issues, and offering solutions via multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and concerns effectively
• Provide product/service information and support
• Collaborate with team members to ensure excellent customer experience

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer service experience preferred
• Proficiency in relevant software and systems