CUSTOMER SERVICE SUPERVISOR

INGCO; Philippines; On-site; PHP 350,000 - 480,000; Full time

Job summary

INGCO in the Philippines is seeking a Customer Service Supervisor to lead the customer service team and ensure high levels of customer satisfaction. You will supervise representatives, handle escalations, and drive performance.

Ideal candidates have prior customer service management experience, strong leadership and communication skills, and the ability to thrive in a fast-paced environment. The role offers a competitive salary based on experience with opportunities for growth.

Qualifications

• Must have previous experience in customer service management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise customer service representatives.
• Handle escalated customer issues.
• Train and develop team members.

Skills

Leadership

Customer service management

Communication

Team training

Job description

We are seeking a Customer Service Supervisor to lead our customer service team. The supervisor will ensure high levels of customer satisfaction and manage team performance.

Responsibilities:

• Supervise customer service representatives.
• Handle escalated customer issues.
• Train and develop team members.

Requirements:

• Previous experience in customer service management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.

Salary:

Competitive salary based on experience.