Customer Service Supervisor

Advance Marketing; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A dynamic marketing firm is seeking a Customer Service Supervisor in Quezon City. The role involves overseeing daily workflows, motivating telemarketing staff, and preparing performance reports. The ideal candidate has a Bachelor's degree and at least 3 years in customer service or supervisory roles, along with outstanding communication skills and strong computer abilities.

Qualifications

• 3 years minimum experience in customer service or supervisory roles required.
• Proven experience in coaching and motivating staff.
• Strong computer skills essential.

Responsibilities

• Oversee daily workflow and scheduling of telemarketing staff.
• Motivate and support agents through feedback.
• Prepare monthly and annual performance reports.

Skills

Outstanding communication skills

Coaching

Time management

Education

Bachelor's Degree or equivalent

Job description

Responsibilities

• Oversees the daily workflow and scheduling of telemarketing staff.
• Motivates and supports agents through feedback and communication
• Prepares monthly and annual performance reports.
• Maintaining documentation about customer service department activities.
• Monitoring the performance of customer service staff.

Qualifications

• Bachelor's Degree or equivalent and at least 3 years of working in customer service, a supervisory role, or in a call center is required.
• Experience with coaching, training, and motivating employees is required
• Outstanding communication skills, both written and verbal.
• Strong computer skills and excellent time management skills