Customer Service Supervisor

Gratitude Jobs Ahead Hr Inc; Ilocos Norte; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in the Philippines seeks a customer service professional to address inquiries and resolve issues across phone, email, and chat. You will maintain professional interactions and document transactions.

The role emphasizes teamwork, staying updated on product information, and delivering empathetic, patient service in both office and remote settings.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer service or a related role.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations calmly and effectively.
• Empathetic, patient, and detail-oriented.
• Office or remote work environment with a focus on teamwork.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Manage customer interactions via phone, email, and chat in a professional manner.
• Document and maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service strategies and improve customer satisfaction.
• Stay updated regarding product information and changes to better assist customers.

Skills

Strong communication skills

Education

Bachelor's degree

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Manage customer interactions via phone, email, and chat in a professional manner.
• Document and maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service strategies and improve customer satisfaction.
• Stay updated regarding product information and changes to better assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Responsibilities and Duties: Ability to handle difficult situations calmly and effectively.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Working Conditions: Office or remote work environment with a focus on teamwork.