Customer Service Specialist - Quick, Empathetic Support

cnx; Baguio; On-site; PHP 201,000 - 268,000; Full time

Job summary

cnx in Baguio City is seeking a Customer Service Advisor to handle customer inquiries via calls or web channels and provide resolutions to routine problems. You will maintain customer records and aim to meet KPIs while delivering courteous, professional service.

The role requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is also expected.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Dependable with attention to detail.
• Team player who can also work independently.
• Patient demeanor in all customer interactions; adaptable to shift changes.

Responsibilities

• Handle inquiries via inbound/outbound calls or web channels.
• Resolve routine problems and provide product/service information.
• Maintain accurate customer records in the tracking database.
• Meet KPIs and strive to improve customer satisfaction.
• Offer additional products/services where appropriate.
• Rotate shifts as needed.

Skills

Customer service

Written and verbal communication

Multitasking

Attention to detail

Teamwork

Flexibility

Patience

Education

High school diploma

Tools

Call tracking database

PC/computer skills

Job description

cnx in Baguio City is seeking a Customer Service Advisor to handle customer inquiries via calls or web channels and provide resolutions to routine problems. You will maintain customer records and aim to meet KPIs while delivering courteous, professional service.

The role requires a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is also expected.