Customer Support Advisor: Delightful Service & Solutions

cnx; San Jose del Monte; On-site; PHP 234,000 - 357,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for the Bulacan Hub. The role involves handling inbound/outbound calls or web-based inquiries, delivering quality customer support, and resolving routine problems in line with client requirements.

Candidates should have a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking in a fast-paced environment.
• Ability to rotate shifts, as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client needs.
• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolution using decision-support tools.
• Greet customers professionally and maintain rapport.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff

Skills

Customer service orientation

Strong communication

Computer navigation

Multi-tasking

Team player

Patience

Adaptability

Education

High school diploma

Tools

Call tracking database

Job description

cnx is seeking a Customer Service Advisor for the Bulacan Hub. The role involves handling inbound/outbound calls or web-based inquiries, delivering quality customer support, and resolving routine problems in line with client requirements.

Candidates should have a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work in a fast-paced environment.