Customer Service Specialist — Growth & Training Path

StaffSmart Outsourcing; Lapu-Lapu; On-site; PHP 290,000 - 379,000; Full time

Benefits offered by this job

Health and wellness programs

Training and development opportunities

Employee discounts

Job summary

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our Cebu team in Banawa and Mactan. This full-time role focuses on delivering outstanding support across logistics and retail sectors, serving as the voice of our clients, handling inquiries, resolving issues, and ensuring positive interactions.

Open to all candidates, with or without prior call center experience, this role offers growth opportunities, on-site work in Cebu, and a chance to develop strong

Qualifications

• Excellent verbal communication skills and the ability to articulate information clearly.
• Strong listening skills and empathy towards customer needs and concerns.
• Patient demeanour with the ability to remain calm under pressure.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, telephone equipment, and relevant software applications.
• Attention to detail and accuracy in data entry and record-keeping.
• Willingness to follow procedures and company guidelines consistently.
• Reliability and commitment to maintaining good attendance.

Responsibilities

• Handle incoming customer calls and enquiries in a professional and courteous manner.
• Provide accurate information about products and services related to logistics and retail offerings.
• Assist customers with order tracking, shipment status, and delivery inquiries.
• Resolve customer complaints and concerns promptly, escalating complex issues when necessary.
• Process transactions, returns, and refunds in accordance with company policies.
• Maintain detailed and accurate customer records and call documentation.
• Follow company scripts and procedures whilst adapting communication to meet individual customer needs.
• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and attendance requirements.
• Collaborate with team members and supervisors to improve service quality and efficiency.
• Contribute to a positive team environment and support continuous improvement initiatives.]
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Skills

Verbal communication

Active listening

Patience

Multitasking

Computer proficiency

Data entry accuracy

Procedural compliance

Reliability

Job description

StaffSmart Outsourcing is seeking enthusiastic Customer Service Representatives to join our Cebu team in Banawa and Mactan. This full-time role focuses on delivering outstanding support across logistics and retail sectors, serving as the voice of our clients, handling inquiries, resolving issues, and ensuring positive interactions.

Open to all candidates, with or without prior call center experience, this role offers growth opportunities, on-site work in Cebu, and a chance to develop strong