Customer Experience Specialist – Logistics & Retail

StaffSmart Outsourcing; Guadalupe; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health benefits

Training & development

Employee discounts

Wellness programs

Competitive pay

Job summary

StaffSmart Outsourcing in Banawa and Mactan, Cebu is hiring Customer Service Representatives for a full-time, on-site role in logistics and retail support. No prior call centre experience is required; we welcome all candidates ready to deliver outstanding service and build a career in customer care.

You will handle inquiries, provide product information, assist with order tracking and refunds, and contribute to a positive team environment through excellent communication and reliability.

Qualifications

• Excellent verbal communication skills and the ability to articulate information clearly.
• Strong listening skills and empathy towards customer needs and concerns.
• Patient demeanour with the ability to remain calm under pressure.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, telephone equipment, and relevant software applications.
• Attention to detail and accuracy in data entry and record-keeping.
• Willingness to follow procedures and company guidelines consistently.
• Reliability and commitment to maintaining good attendance.

Responsibilities

• Handle incoming customer calls and enquiries in a professional and courteous manner
• Provide accurate information about products and services related to logistics and retail offerings
• Assist customers with order tracking, shipment status, and delivery inquiries
• Resolve customer complaints and concerns promptly, escalating complex issues when necessary
• Process transactions, returns, and refunds in accordance with company policies
• Maintain detailed and accurate customer records and call documentation
• Follow company scripts and procedures whilst adapting communication to meet individual customer needs
• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and attendance requirements
• Collaborate with team members and supervisors to improve service quality and efficiency
• Contribute to a positive team environment and support continuous improvement initiatives

Skills

Verbal communication

Active listening

Empathy

Multitasking

Data entry

Attention to detail

Attendance reliability

Tools

CRM software

Telephone systems

Job description

StaffSmart Outsourcing in Banawa and Mactan, Cebu is hiring Customer Service Representatives for a full-time, on-site role in logistics and retail support. No prior call centre experience is required; we welcome all candidates ready to deliver outstanding service and build a career in customer care.

You will handle inquiries, provide product information, assist with order tracking and refunds, and contribute to a positive team environment through excellent communication and reliability.