Customer Service Specialist – Growth & One-Call Resolution

Bill Gosling Outsourcing - Philippines; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Job summary

Bill Gosling Outsourcing - Philippines is seeking Customer Service Specialists to support an exciting pioneer account. You will resolve inquiries with empathy, connect product knowledge to customer needs, and aim for one-call resolutions where possible.

Join a team that values growth, comprehensive training, and a fun, team-oriented culture. You will support customers via calls, emails, and other channels while upholding regulatory and client guidelines.

Qualifications

• Strong critical thinking, problem-solving, and communication skills.
• You’ll resolve inquiries efficiently, accurately, and thoroughly.
• You’ll balance empathy with confidence to deliver a positive customer experience.

Responsibilities

• Help customers with complaints and questions, provide product/service information.
• Meet BGO and client metrics and expectations regularly.
• Ensure customer satisfaction and provide professional support.
• Update customer files per regulatory, client, and corporate guidelines.
• Engage with customers across calls, emails, and other channels to update accounts.
• Align with company core values and programs.
• Perform other duties as assigned.

Skills

Critical thinking

Problem solving

Communication skills

Empathy

Job description

Bill Gosling Outsourcing - Philippines is seeking Customer Service Specialists to support an exciting pioneer account. You will resolve inquiries with empathy, connect product knowledge to customer needs, and aim for one-call resolutions where possible.

Join a team that values growth, comprehensive training, and a fun, team-oriented culture. You will support customers via calls, emails, and other channels while upholding regulatory and client guidelines.