Customer Experience Specialist

Bill Gosling Outsourcing; Manila; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Job summary

Bill Gosling Outsourcing is seeking a Customer Service Agent to be the voice of our brand, delivering exceptional service to customers across multiple channels. You will join a dynamic team in a global company that values integrity, collaboration, and outcomes.

This role emphasizes clear communication, problem solving, and attention to detail as you assist customers, resolve issues, and uphold client standards.

Responsibilities

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

Job description

Bill Gosling Outsourcing is seeking a Customer Service Agent to be the voice of our brand, delivering exceptional service to customers across multiple channels. You will join a dynamic team in a global company that values integrity, collaboration, and outcomes.

This role emphasizes clear communication, problem solving, and attention to detail as you assist customers, resolve issues, and uphold client standards.