Customer Care Specialist — Growth & Impact

Bill Gosling Outsourcing; Manila; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Job summary

Bill Gosling Outsourcing in the Philippines is seeking a Customer Service Agent who will be the voice of our brand, delivering helpful information and professional support to customers across channels. You'll handle complaints, answer questions, update customer files, and ensure accuracy while meeting client metrics and regulatory guidelines.

Join a dynamic, growth‑oriented team that values collaboration and great service.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Ability to handle inquiries and resolve issues across multiple channels.
• Attention to detail when updating customer records and following guidelines.

Responsibilities

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
• Champion company core values and other company programs
• Other duties as assigned

Skills

Communication skills

Customer service

Problem-solving

Attention to detail

Job description

Bill Gosling Outsourcing in the Philippines is seeking a Customer Service Agent who will be the voice of our brand, delivering helpful information and professional support to customers across channels. You'll handle complaints, answer questions, update customer files, and ensure accuracy while meeting client metrics and regulatory guidelines.

Join a dynamic, growth‑oriented team that values collaboration and great service.