Customer Support Specialist — Growth & Training Ready

ResultsCX; Lapu-lapu; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training

Career development

Healthcare benefits

Paid time off

Job summary

ResultsCX Lipa in the Philippines is seeking a Customer Service Representative to deliver high-quality support by phone, email, and chat, guiding customers with clear instructions and empathetic service to resolve issues.

Join a purpose-driven team with paid training, growth opportunities, and healthcare benefits; onsite shifts at our Lipa center offer a dynamic, collaborative environment where you can build a long-term career in customer experience.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Education

High School Diploma

Tools

Typing 35 WPM

Basic Computer Navigation

Job description

ResultsCX Lipa in the Philippines is seeking a Customer Service Representative to deliver high-quality support by phone, email, and chat, guiding customers with clear instructions and empathetic service to resolve issues.

Join a purpose-driven team with paid training, growth opportunities, and healthcare benefits; onsite shifts at our Lipa center offer a dynamic, collaborative environment where you can build a long-term career in customer experience.