Customer Service Specialist — Flexible Hours & Weekend Shifts

Big3 AR-Van's Garments Manufacturing Company; Angeles; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Government Mandated Benefits

Job Training

Job summary

Big3 AR-Van's Garments Manufacturing Company in Angeles, Philippines, is seeking a customer service professional to respond to inquiries via phone, email, and chat, and to maintain accurate customer records.

The role emphasizes clear communication, empathy, multitasking, and a customer‑oriented mindset, with flexible hours including weekends. Education: bachelor's degree preferred; 0–2 years experience welcomed.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience.
• Proficiency in English language, strong communication skills.
• Patience, empathy, and a customer-oriented mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Available to work flexible hours, including weekends.

Responsibilities

• Respond to customer inquiries via phone, email, and chat efficiently and professionally.
• Maintain customer accounts by updating information and ensuring accuracy.
• Resolve customer issues swiftly and effectively, escalating when necessary.
• Document interactions and feedback in the customer management system.
• Provide product and service information to customers as needed.

Skills

English proficiency

Strong communication

Education

Bachelor's degree preferred

Job description

Description

• Respond to customer inquiries via phone, email, and chat efficiently and professionally.
• Maintain customer accounts by updating information and ensuring accuracy.
• Resolve customer issues swiftly and effectively, escalating when necessary.
• Document interactions and feedback in the customer management system.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficiency in English language, strong communication skills.
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Working Conditions: Must be available to work flexible hours, including weekends.