Customer Service Manager

Recruitify_HR; Quezon; On-site; PHP 1,498,801 - 2,098,321; Full time

Job summary

A customer service provider in the Philippines seeks a Customer Service Representative to handle inquiries via phone, email, and chat. The ideal candidate should possess a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include resolving customer complaints, maintaining product knowledge, and collaborating with departments for satisfaction. Strong communication skills and multitasking abilities are essential for success in this role. Flexible availability, including evenings and weekends, is required.

Qualifications

• 1-3 years of experience in customer service or a related role.
• Empathetic, patient, and customer-oriented personality.

Responsibilities

• Respond to customer inquiries professionally via phone, email, and chat.
• Resolve complaints and issues effectively.
• Collaborate with departments to ensure satisfaction.

Skills

Strong communication skills

Multitasking

Education

Bachelor's degree in a relevant field

Job description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a detailed understanding of company products and services to provide accurate information.
• Document interactions in the customer relationship management (CRM) system.
• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or a related role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Empathetic, patient, and customer-oriented.
• Responsibilities and Duties: Ability to multitask and prioritize effectively.
• Working Conditions: Availability to work flexible hours, including evenings and weekends, as needed.