Customer Experience Specialist — Call Center

Recruitify_HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Makati is seeking a skilled professional to manage customer inquiries and complaints. Candidates should have a Bachelor's degree and 3–5 years of experience in a call center or customer service role. Key responsibilities include documenting interactions, providing accurate product information, and meeting performance metrics. Strong communication and problem-solving abilities are essential, along with the flexibility to work evenings and weekends. Competitive compensation and growth opportunities are offered.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Ability to work well in a team and under pressure.
• May require working evenings and weekends.

Responsibilities

• Handle customer inquiries with professionalism and empathy.
• Provide accurate information about products and services.
• Resolve customer complaints effectively and in a timely manner.
• Document customer interactions in the database.
• Meet or exceed performance metrics and targets.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

A customer service firm in Makati is seeking a skilled professional to manage customer inquiries and complaints. Candidates should have a Bachelor's degree and 3–5 years of experience in a call center or customer service role. Key responsibilities include documenting interactions, providing accurate product information, and meeting performance metrics. Strong communication and problem-solving abilities are essential, along with the flexibility to work evenings and weekends. Competitive compensation and growth opportunities are offered.