Customer Service Specialist — Fast-Paced Call Center

Gratitude Philippines; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service provider in Makati is seeking individuals to deliver high-quality customer service. This role involves handling calls, documenting interactions, and resolving complaints. Applicants should possess a Bachelor's degree and 1-3 years of experience in customer service, showcasing strong communication skills and a patient, empathetic demeanor. Flexible schedules may include evenings and weekends. Join a supportive team that values excellent customer relations.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work during evenings and weekends.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving

Empathy

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A customer service provider in Makati is seeking individuals to deliver high-quality customer service. This role involves handling calls, documenting interactions, and resolving complaints. Applicants should possess a Bachelor's degree and 1-3 years of experience in customer service, showcasing strong communication skills and a patient, empathetic demeanor. Flexible schedules may include evenings and weekends. Join a supportive team that values excellent customer relations.