Customer Service Specialist — Fast-Paced Call Center

Gratitude Philippines; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service company in Metro Manila is seeking customer service representatives to provide excellent service through effective communication. Candidates should have a Bachelor's degree and 1-3 years of experience in a call center role. Responsibilities include handling calls, documenting interactions accurately, and resolving complaints. The role may require flexible schedules, including evenings and weekends. Strong communication skills and empathy are essential qualities for success in this position.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexible schedules including evenings and weekends may be required.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Skills

Strong verbal communication skills

Strong written communication skills

Empathy

Patience

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A leading customer service company in Metro Manila is seeking customer service representatives to provide excellent service through effective communication. Candidates should have a Bachelor's degree and 1-3 years of experience in a call center role. Responsibilities include handling calls, documenting interactions accurately, and resolving complaints. The role may require flexible schedules, including evenings and weekends. Strong communication skills and empathy are essential qualities for success in this position.