Customer Experience Specialist

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm in Metro Manila is seeking a dedicated professional to provide exceptional customer service through various communication channels. The role requires a Bachelor's degree and 1-3 years of experience in customer service. Candidates should possess strong communication skills, proficient typing abilities, and the qualities of patience and empathy when interacting with customers. The position involves resolving inquiries, maintaining records, and collaborating with team members. The fast-paced environment promises a rewarding experience.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Patience and empathy when dealing with customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Follow up with customers to ensure their issues are resolved.

Skills

Strong communication and interpersonal skills

Proficient typing skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service firm in Metro Manila is seeking a dedicated professional to provide exceptional customer service through various communication channels. The role requires a Bachelor's degree and 1-3 years of experience in customer service. Candidates should possess strong communication skills, proficient typing abilities, and the qualities of patience and empathy when interacting with customers. The position involves resolving inquiries, maintaining records, and collaborating with team members. The fast-paced environment promises a rewarding experience.