Customer Service Specialist — Fast-Paced Call Center

Gratitude Philippines; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Metro Manila is seeking a dedicated customer service representative. The role demands providing excellent communication and problem-solving support to customers. Candidates should possess a Bachelor's degree and have 1-3 years of experience in call centers or customer service. The ability to handle high-pressure environments and multitask is essential. Flexibility for evenings and weekends is required.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Skills

Strong verbal communication skills

Strong written communication skills

Empathetic

Patient

Customer-oriented

Education

Bachelor's degree in a relevant field

Job description

A customer service company in Metro Manila is seeking a dedicated customer service representative. The role demands providing excellent communication and problem-solving support to customers. Candidates should possess a Bachelor's degree and have 1-3 years of experience in call centers or customer service. The ability to handle high-pressure environments and multitask is essential. Flexibility for evenings and weekends is required.