Customer Service Specialist - BPO/Call Center Role

Yeetiq; Mandaue; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Walk-in interview Fridays 9pm-11pm PH

Competitive team culture

Job summary

SmartRecruiters, Inc. in the Philippines is hiring twenty Customer Service Representatives to support inbound and outbound calls across Billing, Collections, Product support, and Sales. The role emphasizes accurate documentation, first-contact issue resolution, and a strong customer-first approach.

We welcome college graduates and undergraduates with excellent English communication skills. Walk-in interviews are available on Fridays, 9pm-11pm Philippine time, offering a fast path to join our

Qualifications

• BPO or Call center experience is an advantage.
• Excellent English communication skills.
• Documentation and typing skills.
• Familiar with MS Office software, phone systems and various client-based tools and applications for customer management.
• Open to College Graduates and college undergraduates.

Responsibilities

• Answer incoming calls related to Billing, Collection Support, Product support, Client inquiries and Sales.
• Resolve issues, concerns and process requests of customers within first contact.
• Facilitate outbound and follow-through calls for complex concerns.
• Exceed customer needs and create good customer experience.
• Develop and maintain files accurately.
• Adhere to set service level targets or key performance indicators.
• Adhere to prescribed shift and schedule.

Skills

Excellent English communication

Documentation and typing

Customer service mindset

Education

Open to college graduates and undergraduates

Tools

MS Office

Phone systems

Client-based tools

Job description

SmartRecruiters, Inc. in the Philippines is hiring twenty Customer Service Representatives to support inbound and outbound calls across Billing, Collections, Product support, and Sales. The role emphasizes accurate documentation, first-contact issue resolution, and a strong customer-first approach.

We welcome college graduates and undergraduates with excellent English communication skills. Walk-in interviews are available on Fridays, 9pm-11pm Philippine time, offering a fast path to join our