Customer Support Specialist — Call Center

Work-1 Manpower Recruitment Services; Davao del Sur; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Health & Wellness Insurance

Professional Development

Government Mandated Benefits

Job summary

Work-1 Manpower Recruitment Services is seeking a Call Center Representative in the Philippines to join our fast-paced team. You will handle a high volume of inbound calls, deliver exceptional customer service, and resolve inquiries promptly.

Documentation of interactions and maintaining detailed records in the system are essential. You will collaborate with teammates to improve service delivery, stay current on product knowledge, and communicate clearly in English.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Adaptive to new technologies and processes.

Responsibilities

• Manage a high volume of inbound calls while maintaining quality standards.
• Provide exceptional customer service and support, addressing inquiries and resolving issues promptly.
• Document customer interactions and maintain detailed records in the system.
• Collaborate with team members to enhance service delivery and improve overall customer satisfaction.
• Stay updated on product knowledge and service offerings to efficiently assist customers.

Skills

Empathy

Verbal communication

Written communication

Problem-solving

Attention to detail

Adaptability

Job description

Work-1 Manpower Recruitment Services is seeking a Call Center Representative in the Philippines to join our fast-paced team. You will handle a high volume of inbound calls, deliver exceptional customer service, and resolve inquiries promptly.

Documentation of interactions and maintaining detailed records in the system are essential. You will collaborate with teammates to improve service delivery, stay current on product knowledge, and communicate clearly in English.