Associate - Air Freight

DHL Global Forwarding; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

DHL Global Forwarding in the Philippines is seeking a backend services specialist for the Air Freight service line. You will work on backend services supporting countries, regions, or global scope, ensuring timely and accurate task completion.

Join a team focused on best practices and continuous improvement, with responsibilities including SOP adherence, meeting SLAs, collaboration with colleagues, and effective stakeholder communication.

Qualifications

• Bachelor's degree in any field; logistics/management degree advantageous.
• 0–3 years of job experience from BPO or logistics domain.
• Air Freight experience will be preferred.
• Good knowledge in MS Office.
• Effective English communication skills, written and verbal.

Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per SOP.
• Ensure department SLAs and all KPIs are met as per the guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and improvement opportunities.
• Flag challenges in operations to the supervisor and partner promptly.
• Coordinate with stakeholders for regular communication and flow of information for the service.

Skills

Air Freight

English communication

Logical reasoning

Customer centricity

BPO/logistics domain knowledge

MS Office

ERP exposure

Education

Bachelor's degree (any)

Logistics/Management degree advantageous

Tools

MS Office

ERP systems

Job description

Job Description:

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity