Customer Service Representative (airline or cargo industry experience)

UPTC; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

UPTC is seeking a cargo booking and reservations specialist in Cebu City. You will handle cargo booking requests, monitor shipments, and provide excellent customer service while supporting sales with accurate rates and documentation.

The role requires a 4-year college degree and 2–3 years in airline or freight-forwarding customer service, with strong English communication and team collaboration skills.

Qualifications

• College graduate of any 4-year course.
• Preferably 2–3 years in customer service within airline/freight forwarding.

Responsibilities

• Process cargo booking requests with accurate data entry and documentation.
• Coordinate with clients to obtain shipping documents and information.
• Reserve cargo space on flights considering weight, volume, and destination.
• Collaborate with sales to ensure correct rates are entered in the system.
• Coordinate with HQ space control for space confirmation if needed.
• Issue airway bills to agents.
• Inform agents about flight details including cut-off times.

Skills

Customer service

Team player

Communication skills

Negotiation skills

English fluency

Education

College graduate (4-year course)

Job description

About the role

This role involves managing cargo booking and reservations, shipment tracking and monitoring, customer service, and sales support within an airline or freight forwarding environment.

Key responsibilities

• Process cargo booking requests, ensuring accurate data entry and documentation

• Coordinate with clients to obtain necessary shipping documents and information

• Reserve cargo space on flights, considering factors like weight, volume, and destination

• Collaborate with sales to ensure correct rates will be inserted in the system

• Coordinate with HQ space control for space confirmation if needed

• Issue airway bills to agents

• Inform the agent regarding flight details including cut-off time (cargo and docs)

• Track and monitor the progress of shipments from origin to destination

• Provide excellent customer service by responding to inquiries, resolving issues, and maintaining positive relationships with clients

• Provide assistance to sales team in the preparations and submission of reports

About you

• College graduate of any 4-year course

• Preferably with 2 to 3 years of working experience in a related field, particularly with proven success in customer service within an airline or freight forwarding company

• Perform as a team player to support the team and ensure the quality of service is up to Group standards and requirements

• A strong understanding of the airline's cargo sales and candidates from an aviation/ logistics sales background will be an added advantage

• Fluency in English with excellent interpersonal skills, communication, and negotiation skills in client servicing and solutions