Associate - Air Freight

Deutsche Post; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Deutsche Post in the Philippines is seeking a back-end logistics specialist to support Air freight services across countries and regions, ensuring timely and accurate task completion. You will join a larger team, sharing best practices and driving continuous improvement.

The role emphasizes adherence to SOPs, meeting SLAs, collaboration with partners, and effective communication with stakeholders to maintain service quality.

Qualifications

• Bachelor's degree or equivalent; logistics/management degree an advantage
• 0–3 years in BPO or logistics preferred
• Air Freight experience preferred
• Proficient in MS Office
• Strong English communication skills (written and verbal)
• ERP exposure preferred
• Good logical reasoning
• Strong customer focus

Responsibilities

• Understand station/country documentation and ensure SOPs are followed
• Meet department SLAs and KPIs per delivery guidelines
• Operate services across designated shifts, countries, or regions
• Deliver high-quality service through timely and accurate completion
• Collaborate with colleagues to identify solutions and improvements
• Flag challenges to supervisor and business partner promptly
• Coordinate with stakeholders for regular communication and information flow

Skills

Air Freight experience

English communication

ERP experience

Logical reasoning

Customer focus

Education

Bachelor's degree (any)

Degree in logistics/management (advantage)

Tools

MS Office

ERP systems

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity