Customer Service Specialist

TEMU; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TEMU is seeking a highly motivated Customer Service Agent in the Philippines to handle inquiries related to orders, returns, and general concerns. You will assist with general support tasks, manage cases until resolution, and address customer concerns with a customer-first approach.

The role requires strong written English and data entry skills, high attention to detail, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Skills

Written English

Data entry

Detail oriented

Organized

Fast-paced environment

Shifts including holidays

Education

High school diploma or equivalent

College education preferred

Job description

About Us: Temu is seeking a highly motivated and experienced Customer Service Agent to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Required skills / Minimum Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills, strong data entry skills.
• Detail-oriented and organized. Ability to follow processes and meet deadline.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Equal Employment Statement

At Temu, we are proud to be an employer that builds a diverse community. We encourage all qualified individuals to apply and join our team. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.