Customer Service Agent (CSR)

TEMU; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

TEMU Philippines is seeking an on-site Customer Service Associate with a background in ecommerce or general support. This role handles orders, returns, and inquiries, with rotation shifts based on business needs.

The ideal candidate has a high school diploma, strong written English, data entry accuracy, and the ability to work in a fast-paced environment while maintaining a customer-first approach. Holidays may be required.

Qualifications

• High school diploma or equivalent; college education or degree preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Skills

Customer service

English writing

Data entry

Attention to detail

Education

High school diploma

College education preferred

Job description

Candidates with e-commerce customer service / QA experience are preferred.
This is an on-site position and may require shift work / rotating schedules based on business needs.
The responsibilities and requirements below are the general description of this position.

Responsibilities

• 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
• 2.Assist with general support tasks as needed.
• 3.Manage assigned customer cases until resolution.
• 4.Address customer concerns using a customer-first approach and elevate complex issues when necessary.

About You

• 1.High school diploma or equivalent required; college education or degree is preferred.
• 2. Experience in Customer Service is an advantage.
• 3.Strong written English communication skills, strong data entry skills.
• 4.Detail-oriented and organized. Ability to follow processes and meet deadline.
• 5. Ability to work in a fast-paced environment.
• 6. Willingness to work rotating shifts and holidays.

At Temu, we are proud to be an employer that builds a diverse community. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.