Customer Experience & Support Specialist

TEMU; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TEMU is seeking a highly motivated Customer Service Agent in the Philippines to handle inquiries related to orders, returns, and general concerns. You will assist with general support tasks, manage cases until resolution, and address customer concerns with a customer-first approach.

The role requires strong written English and data entry skills, high attention to detail, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.

Qualifications

• High school diploma or equivalent required; college education or degree is preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Skills

Written English

Data entry

Detail oriented

Organized

Fast-paced environment

Shifts including holidays

Education

High school diploma or equivalent

College education preferred

Job description

TEMU is seeking a highly motivated Customer Service Agent in the Philippines to handle inquiries related to orders, returns, and general concerns. You will assist with general support tasks, manage cases until resolution, and address customer concerns with a customer-first approach.

The role requires strong written English and data entry skills, high attention to detail, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.