Customer Service Agent - Fast-Paced Support & Case Resolution

Temu; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Temu is seeking a highly motivated Customer Service Agent to join our team in Pasig, Metro Manila. You will handle inquiries related to orders, returns, and general concerns, and assist with general support tasks as needed.

In this role, you will manage customer cases until resolution, addressing concerns with a customer-first approach and elevating complex issues when necessary. The position requires a high school diploma or equivalent, with college education preferred.

Qualifications

• Experience in Customer Service is an advantage.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service experience

Detail-oriented

Fast-paced environment

Rotating shifts

Education

High school diploma or equivalent

College education or degree preferred

Job description

Temu is seeking a highly motivated Customer Service Agent to join our team in Pasig, Metro Manila. You will handle inquiries related to orders, returns, and general concerns, and assist with general support tasks as needed.

In this role, you will manage customer cases until resolution, addressing concerns with a customer-first approach and elevating complex issues when necessary. The position requires a high school diploma or equivalent, with college education preferred.