Customer Experience Support Specialist

TEMU; Eastern Manila District; On-site; PHP 180,000 - 250,000; Full time

Job summary

TEMU in the Philippines is seeking a Customer Service Associate to handle basic inquiries related to orders, returns, and general concerns. You will manage assigned cases until resolution, ensuring accurate data entry and timely responses.

The role requires a high school diploma, strong written English, and a detail-oriented mindset. You should be comfortable working in a fast-paced environment and willing to rotate shifts and holidays.

Qualifications

• High school diploma or equivalent required.
• College education or degree is preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills.
• Strong data entry skills.
• Detail-oriented and organized.
• Ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns
• Assist with general support tasks as needed
• Manage assigned customer cases until resolution
• Address customer concerns using a customer-first approach and escalate when necessary

Skills

Written English

Data entry

Detail-oriented

Process adherence

Fast-paced

Customer service mindset

Education

High school diploma

College education preferred

Job description

TEMU in the Philippines is seeking a Customer Service Associate to handle basic inquiries related to orders, returns, and general concerns. You will manage assigned cases until resolution, ensuring accurate data entry and timely responses.

The role requires a high school diploma, strong written English, and a detail-oriented mindset. You should be comfortable working in a fast-paced environment and willing to rotate shifts and holidays.