Customer Service Representative

TEMU; Rizal; On-site; PHP 180,000 - 240,000; Full time

Job summary

Temu in Ortigas, Metro Manila is hiring a Customer Service Associate to handle orders, returns, and general inquiries with a customer-first approach. Fresh graduates are welcome to apply and will join a global e-commerce platform.

You will manage cases until resolution and contribute to a smooth customer experience. You will work in a fast-paced environment, following established processes, with rotating shifts and holidays.

Qualifications

• High school diploma required; college education preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills and data entry skills.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment; willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Written English

Data entry

Detail-oriented

Organized

Fast-paced environment

Education

High school diploma

College education preferred

Job description

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Location: Ortigas, Metro Manila

Join Temu -a global e-commerce platform! Fresh graduates with no prior experience are welcome to apply!

About the role

Handle basic customer service inquiries related to orders, returns, and general concerns. Manage assigned customer cases until resolution and address customer concerns using a customer-first approach, escalating complex issues when necessary.

Key responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns
• Assist with general support tasks as needed
• Manage assigned customer cases until resolution
• Address customer concerns using a customer-first approach and escalating complex issues when necessary

About you

• High school diploma or equivalent required; College education or degree is preferred
• Experience in Customer Service is an advantage
• Strong written English communication skills, strong data entry skills
• Detail-oriented and organized. Ability to follow processes and meet deadline
• Ability to work in a fast-paced environment
• Willingness to work rotating shifts and holidays

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