Customer Care Specialist - Rotating Shifts, Fast-Paced

TEMU; Manila; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

TEMU in Manila is seeking a dedicated customer service representative to handle inquiries related to orders, returns, and general concerns. You will also assist with support tasks and manage cases until resolution, always prioritizing a customer-first approach.

The role requires strong written English, data entry skills, and the ability to work in a fast-paced environment, with rotating shifts and holidays as needed.

Qualifikationen

• High school diploma or equivalent required; college education preferred.
• Experience in customer service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented, organized, and able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Aufgaben

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Kenntnisse

English proficiency

Data entry

Detail oriented

Organized

Ausbildung

High school diploma or equivalent

College education or degree preferred

Jobbeschreibung

TEMU in Manila is seeking a dedicated customer service representative to handle inquiries related to orders, returns, and general concerns. You will also assist with support tasks and manage cases until resolution, always prioritizing a customer-first approach.

The role requires strong written English, data entry skills, and the ability to work in a fast-paced environment, with rotating shifts and holidays as needed.