Customer Care Agent — Fast-Paced, Flexible Shifts

TEMU; Eastern Manila District; On-site; PHP 200,000 - 320,000; Full time

Job summary

TEMU is seeking a Customer Service Agent to handle inquiries related to orders, returns, and general concerns, while assisting with general support tasks and managing customer cases to resolution.

The role requires a high school diploma, strong written English, data entry skills, and the ability to work in a fast-paced environment with rotating shifts and holidays. Candidates should be detail-oriented and organized.

Qualifications

• High school diploma required; college education preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills and data entry skills.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and elevate complex issues when necessary.

Skills

Written English

Data entry

Detail oriented

Organization

Fast-paced

Shift work

Education

High school diploma

College preferred

Job description

TEMU is seeking a Customer Service Agent to handle inquiries related to orders, returns, and general concerns, while assisting with general support tasks and managing customer cases to resolution.

The role requires a high school diploma, strong written English, data entry skills, and the ability to work in a fast-paced environment with rotating shifts and holidays. Candidates should be detail-oriented and organized.