Customer Service Specialist

TEMU; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

TEMU in the Philippines is seeking a customer service representative to handle orders, returns, and general inquiries from locations including Ortigas, Bridgetowne, and BGC. You will communicate clearly with customers, log issues, and support the team with accurate data entry and timely responses.

You will manage assigned customer cases until resolution, apply a customer-first approach, and escalate complex issues when necessary.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in customer service is a plus.
• Strong written English communication and data entry skills.
• Detail-oriented, organized, and good at following processes.
• Able to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalation complex issues when necessary.

Skills

Written English

Data entry

Attention to detail

Organizational skills

Shift work

Education

High school diploma or equivalent

College education preferred

Job description

Locations: Ortigas, Bridgetowne, and BCG

Key Responsibilities

1. Handle basic customer service inquiries related to orders, returns, and general concerns.

2. Assist with general support tasks as needed.

1. Manage assigned customer cases until resolution.

2. Address customer concerns using a customer-first approach and escalation complex issues when necessary.

Qualifications

1. High school diploma or equivalent required; college education or degree is preferred.

2. Experience in Customer Service is an advantage.

3. Strong written English communication skills, strong data entry skills.

4. Detail-oriented and organized. Ability to follow processes and meet deadline.

5. Ability to work in a fast-paced environment.

6. Willingness to work rotating shifts and holidays.