Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions agency is seeking customer support representatives to provide exceptional assistance to clients. The role requires a minimum of B1 proficiency in Spanish accompanied by a certificate, along with at least one year of relevant experience in customer-facing roles or BPO. Candidates must be willing to work 100% onsite in Taguig, primarily during night shifts. The agency values attention to detail and problem-solving skills, aiming to promote client satisfaction and adhere to company standards.

Qualifications

• At least B1 proficiency in Spanish with a certification.
• 1+ year of customer-facing work experience or 1+ year of BPO experience as a Spanish speaker.
• Willingness to work predominantly night shifts.

Responsibilities

• Deliver prompt and personalized customer support through various channels.
• Engage in thorough research to resolve customer challenges.
• Present tailored solutions to meet customer needs.
• Navigate online platforms and ensure compliance with company standards.
• Achieve program-specific KPIs and SLAs.

Skills

B1 proficiency in Spanish

Customer service experience

Proficient English communication

Detail-oriented

Problem-solving abilities

Education

Finished at least 2 years in college

Job description

Work Setup:

100% Onsite (BGC Taguig)

Work Schedule:

Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements:

• Finished at least 2 years in college without back subjects
• Must have at least B1 proficiency in Spanish with online or physical certificate as proof
• With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
• Customer Service experience is a huge advantage but not required
• Proficient English communication skills
• Amenable to work 100% onsite at BGC, Taguig
• Ideal candidates are those living nearby for easy and convenient commuting
• Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
• Highly attentive to detail with excellent problem-solving abilities

Responsibilities:

• Deliver prompt and personalized customer support through calls, emails, or chat, strictly following organizational SOPs to guarantee a positive experience.
• Engage in thorough research to resolve challenges, empower clients with knowledge, and actively promote our range of products and services.
• Proactively identify customer needs and present tailored solutions that truly make a difference.
• Efficiently navigate multiple online platforms, keep up-to-date with product information, and ensure full compliance with company policies, regulations, and legal standards.
• Consistently achieve program-specific KPIs and SLAs, driving exceptional client satisfaction.
• Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.