Service Engineer - Pumps (Field & Workshop)

Grundfos IS Support & Operations Centre Phils. Inc.; Parañaque; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefit

Paid volunteering days

Job summary

Grundfos IS Support & Operations Centre Phils. Inc. is seeking a Service Engineer to manage end‑to‑end workshop and field service activities, including pump inspection, fault analysis, repair, testing, and customer delivery.

You will work within a diverse team that values safety, growth, and customer satisfaction. The role requires hands‑on technical service, a safety mindset, and collaboration with customers and service partners to exceed expectations.

Qualifications

• Bachelor's degree in mechanical, electrical or related engineering field.
• 1–2 years of relevant work experience in service, repair or workshop environment.
• Proficiency in MS Word and MS Excel; ability to interpret blueprints and engineering drawings.
• Fluency in the local language.

Responsibilities

• Receive, register, and conduct risk assessments on returned pumps, performing cleaning per EHS sanitary requirements before inspection.
• Carry out fault analysis, repair, and performance testing of pumps in the workshop, reporting warranty cases and quality issues.
• Maintain workshop equipment through regular calibration, upgrades, and workplace inspections focusing on health and safety.
• Handle merchant returns, process warranty documentation, and manage credit notes for returned pumps.
• Build and maintain strong relationships with customers, service partners, and stakeholders to ensure service delivery exceeds expectations.

Skills

Service experience in repair/workshop

Blueprints interpretation

Local language fluency

Analytical thinking

Education

Bachelor's degree in mechanical or electrical engineering

Tools

MS Word

MS Excel

Job description

Grundfos IS Support & Operations Centre Phils. Inc. is seeking a Service Engineer to manage end‑to‑end workshop and field service activities, including pump inspection, fault analysis, repair, testing, and customer delivery.

You will work within a diverse team that values safety, growth, and customer satisfaction. The role requires hands‑on technical service, a safety mindset, and collaboration with customers and service partners to exceed expectations.