Global HR Service Center Specialist Country Support

Grundfos; Pasig; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonus

Job summary

Grundfos is seeking a Senior Coordinator, HR Service Center (Country Support) to coordinate HR operations across multiple countries, acting as the front desk and back office for HR processes. You will ensure timely, knowledgeable, and people-centered support for employees in a diverse, inclusive culture focused on growth and well-being.

Your role involves driving seamless service delivery, improving processes, and collaborating with HR partners and country teams to align on HR tasks and

Qualifications

• Bachelor's or Master's degree in HR, Business Administration, or a related field (or equivalent work experience).
• Solid understanding of HR processes, local labor laws, and HR IT systems.
• Strong English proficiency with excellent written and verbal communication skills.
• Ability to work independently, handle multiple priorities under time pressure, and follow structured processes.

Responsibilities

• Serve as the first point of contact for HR inquiries globally, providing guidance via phone, chat, and the HR Service Portal while leveraging super user knowledge of HR IT systems.
• Administer and coordinate country-specific HR activities across the employee journey — from pre-joining and onboarding to payroll support, contract management, offboarding, and P-file management.
• Contribute to HR process improvement projects, including optimizing workflows, updating process documentation, and enhancing the HR Service Portal for better user experience.
• Monitor and follow up on end-to-end HR service deliveries against defined KPIs and service level agreements, escalating deviations from standard processes when needed.
• Build and maintain strong relationships with HR Business Partners, country HR teams, and external stakeholders to ensure alignment on HR tasks and processes.
• Contribute to the global HR knowledge base and drive knowledge sharing across the three HR service centers.

Skills

English proficiency

Independent work

Time management

Structured processes

Education

Bachelor's or Master's in HR/Business Administration

Tools

HR IT systems

Job description

Grundfos is seeking a Senior Coordinator, HR Service Center (Country Support) to coordinate HR operations across multiple countries, acting as the front desk and back office for HR processes. You will ensure timely, knowledgeable, and people-centered support for employees in a diverse, inclusive culture focused on growth and well-being.

Your role involves driving seamless service delivery, improving processes, and collaborating with HR partners and country teams to align on HR tasks and