Customer Service Support

Grundfos; Philippines; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefits

Volunteer leave

Training programs

Job summary

Grundfos Philippines is seeking a Customer Service Support to act as a key contact for customers, coordinating service requests, managing order processing, and delivering timely, accurate support across the full service lifecycle.

You will collaborate with cross-functional teams, maintain CRM/ERP records, and drive improvements in service processes while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 1–2 years of experience in customer service, service coordination, or order management
• Proficiency in SAP and MS Office
• Excellent verbal and written communication skills in English
• Proven ability to manage multiple tasks and priorities in a fast-paced environment

Responsibilities

• Handle incoming customer inquiries via phone, email, and digital channels, providing accurate and timely responses
• Coordinate service orders, spare parts requests, and field service scheduling to ensure efficient resolution
• Collaborate with technical teams, sales, and logistics to resolve complex customer issues end-to-end
• Maintain and update customer records, service cases, and order data in CRM and ERP systems
• Proactively follow up on open cases and orders to ensure customer expectations are met or exceeded
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives

Skills

Customer service

Coordination

English fluency

Tools

SAP

Microsoft Office

Job description

Are you passionate about delivering outstanding customer experiences and ensuring seamless service coordination from inquiry to resolution Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Service Support, you will be serving as a key point of contact for customers, coordinating service requests, managing order processing, and ensuring timely and accurate support across the full service lifecycle. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Service team, you'll create impact by Strengthening customer relationships and driving satisfaction by delivering responsive, reliable service that keeps critical water technology solutions running smoothly.

Your main responsibilities include:

• Handle incoming customer inquiries via phone, email, and digital channels, providing accurate and timely responses
• Coordinate service orders, spare parts requests, and field service scheduling to ensure efficient resolution
• Collaborate with technical teams, sales, and logistics to resolve complex customer issues end-to-end
• Maintain and update customer records, service cases, and order data in CRM and ERP systems
• Proactively follow up on open cases and orders to ensure customer expectations are met or exceeded
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives

What makes you a great fit

Above all, you are a customer-focused professional with strong communication skills, a talent for coordination, and a genuine drive to solve problems and deliver exceptional service. We would also imagine that you have:

• At least 1 to 2 years of experience in customer service, service coordination, or order management
• Proficiency in SAP system and Microsoft Office
• Excellent verbal and written communication skills in English
• Proven ability to manage multiple tasks and priorities in a fast-paced environment

Why you will love working here

• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or visit grundfos.com