Customer Service & Sales Support Specialist

Peak Outsourcing; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Peak Outsourcing in Makati, Philippines, is seeking a Customer Service Representative to deliver world-class support and sales assistance. The role handles inbound and outbound calls, updates customer records, and documents notes in PestPac as part of a team-driven environment.

Strong communication, basic math, and proficient use of Word, Excel, and Outlook are essential, along with reliable transportation to commute to the Makati office.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Experience with PestPac preferred.
• Ability to multi-task and document customer interactions.

Responsibilities

• Handle inbound and outbound customer service calls.
• Qualify calls, identify needs, and provide product information.
• Maintain customer records and document notes in PestPac.
• Process payments and schedule inspections/visits.

Skills

Customer service

Interpersonal skills

Phone communication

Data entry

Microsoft Excel

Microsoft Word

Outlook

Multitasking

Reliable transportation

Criminal background check

Education

High School Diploma or equivalent

Tools

PestPac

Excel

Word

Outlook

Job description

Peak Outsourcing in Makati, Philippines, is seeking a Customer Service Representative to deliver world-class support and sales assistance. The role handles inbound and outbound calls, updates customer records, and documents notes in PestPac as part of a team-driven environment.

Strong communication, basic math, and proficient use of Word, Excel, and Outlook are essential, along with reliable transportation to commute to the Makati office.