Customer Service Representative

Peak Outsourcing; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Peak Outsourcing in Makati, Philippines, is seeking a Customer Service Representative to deliver world-class support and sales assistance. The role handles inbound and outbound calls, updates customer records, and documents notes in PestPac as part of a team-driven environment.

Strong communication, basic math, and proficient use of Word, Excel, and Outlook are essential, along with reliable transportation to commute to the Makati office.

Qualifications

• High School Diploma or equivalent required.
• Excellent written and verbal communication skills.
• Experience with PestPac preferred.
• Ability to multi-task and document customer interactions.

Responsibilities

• Handle inbound and outbound customer service calls.
• Qualify calls, identify needs, and provide product information.
• Maintain customer records and document notes in PestPac.
• Process payments and schedule inspections/visits.

Skills

Customer service

Interpersonal skills

Phone communication

Data entry

Microsoft Excel

Microsoft Word

Outlook

Multitasking

Reliable transportation

Criminal background check

Education

High School Diploma or equivalent

Tools

PestPac

Excel

Word

Outlook

Job description

Makati, National Capital Region, Philippines

Full Time

Job Description

CustomerService Representative

Job Summary

The Customer ServiceProfessional provides world-class customer service and sales support byresponding to customer requests in a courteous and professional manner. Thisrole handles both inbound and outbound customer service-related calls, sets upcallback services for current customer accounts, maintains customer records,and documents all pertinent notes in each customer’s account.

Essential Functions, Duties,and Responsibilities

Tasks may include, but arenot limited to:

• Answer and manage inbound and outboundcustomer service-related calls.
• Engage customers to qualify each call,identify service needs, and provide information on Rocket’s products andservices in accordance with call flow guidelines.
• Attain individual and team performancemetrics.
• Create callback service accounts forexisting customers.
• Collect and apply customer payments tothe appropriate accounts.
• Schedule inspections and/or qualitycontrol visits for sales inspectors and technicians.
• Navigate multiple systemssimultaneously, enter data in real time, place orders, and search existingaccounts while maintaining a friendly conversation.
• Meet or exceed all minimum performancestandards.
• Consistently achieve monthly developmentplan goals.
• Accurately document customerinteractions in PestPac and route them to the appropriate department.
• Enter lead information into PestPacaccurately and schedule appointments.
• Support the Inside Sales team byhandling inbound calls during peak volume periods.
• Resolve billing issues by offeringappropriate resolutions, credits, and adjustments.
• Build and maintain strong workingrelationships with Branch and Service Managers, service professionals,administrative staff, and the sales team.
• Develop effective communication withbranches to continuously improve customer experience.
• Demonstrate strong communication andinterpersonal skills to build trust and deliver positive customerexperiences.
• Perform other duties and specialprojects as assigned.

Qualifications: Education,Experience, and Skills

Required

• High School Diploma or equivalent.
• Strong customer service andinterpersonal skills.
• Excellent written and verbalcommunication skills, particularly for phone interactions, follow-ups, andcorrespondence.
• Working knowledge of Microsoft Word,Excel, and Outlook.
• Reliable transportation to and fromwork.
• Ability to perform basic mathematicalcalculations.
• Ability to pass a seven-year criminalbackground check.
• Ability to pass company drug screeningand/or substance abuse testing.

Associated Knowledge,Skills, and Abilities

• Previous customer service and/or insidesales experience preferred.
• Ability to operate a multi-linetelephone system, scanner, and printer.
• Strong problem-solving skills, includingthe ability to analyze data and draw conclusions.
• Ability to interpret a wide variety ofinformation and work with both abstract and concrete variables.
• Ability to multitask while maintaining afriendly and professional demeanor.
• Ability to establish strong internal andexternal relationships.
• Proficiency in PestPac is preferred.
• Positive, outgoing, results-oriented,and team-oriented mindset.

Job Snapshot

Updated Date

03-Jul-2026

Location Makati, National Capital Region, Philippines